Terms of Service
Last updated: November 6, 2026 • Villzer Online Solutions Private Limited
1. About VillzerBooks & Acceptance
VillzerBooks (https://www.villzerbooks.com/) is an online digital reading and listening platform operated by Villzer Online Solutions Private Limited (the “Company”, “we”, “us” or “our”). By creating an account, browsing, accessing, or buying any product on the platform, you agree to these Terms of Service, our Privacy Policy and our Refund & Cancellation Policy, as applicable. If you do not agree, please do not purchase or use the service. Please review the product details shown before completing a transaction.
2. Digital Products and Product Information
We offer digital eBooks and, where listed, audiobooks for online access. Each title’s product page should identify its title, author, format, price, applicable taxes or charges, material access restrictions, and any known device or access requirements. A sample, preview, description, format, or duration shown for a title is for purchase evaluation; the purchased product is the specific content described at checkout. Physical books are not supplied unless expressly advertised.
3. Ownership, Publishing Rights and Licensed Content
Literary works, cover art, illustrations, translations, audiobook recordings, performances, software and branding may be owned by their respective authors, publishers, producers or other rights holders. The Company may offer content that it owns, content made available under a valid licence or authorization, and material lawfully available for use, including public-domain works where applicable. Copyright in a book or recording is not transferred to a customer by purchase. ISBN registration identifies a publication and does not itself establish copyright ownership. Content that cannot be supported by the necessary rights must not be offered for sale; we may review, suspend or remove a listing if rights are disputed.
4. Audiobooks, Narration and AI-generated Audio
An audiobook may contain a recorded performance, narration, music, sound effects or digitally produced voice. Rights in the underlying text and rights in a particular sound recording or narration can belong to different people. We make audiobook content available only subject to the rights and permissions applicable to that specific recording. Where a product uses synthetic or AI-generated narration, this may be indicated in the product listing. Users may listen only through authorized platform features and may not copy, extract, publish, train models on, resell or redistribute the audio without express permission from the relevant rights holder.
5. Purchase, Payment and Order Confirmation
Prices are displayed in Indian rupees unless a product page clearly states otherwise. Applicable taxes, discounts and the final payable amount will be shown before payment confirmation. Payments are processed by the payment service providers made available at checkout; the Company does not require customers to provide payment-card credentials outside the authorized checkout flow. An order is treated as successful when our system receives valid payment confirmation and the product is added to the customer’s account. If money is debited without access being granted, contact support with the order and payment reference so that we can investigate and resolve the issue.
6. Access, Delivery and Personal Licence
Following successful payment confirmation, eligible digital content is normally made available in the purchaser’s “My Collection” or equivalent account library. Unless expressly stated otherwise on a product page, access is intended for personal reading or listening through our browser-based reader and audio player. A purchase provides a limited, non-exclusive, non-transferable right of personal use; it does not convey copyright, a right to distribute copies, or ownership of the platform. Downloadable files are available only when expressly offered for that particular product and permitted by its rights. Access periods, renewal rules or material limitations must be disclosed to customers before purchase. Where continued or lifetime access is advertised for a title, the Company will honour the terms represented at sale, subject to applicable law and any expressly disclosed limitations. If an item must be withdrawn for a legal or rights-related reason, customers will be informed of available remedies where required by law.
7. Account, OTP Security and Authorized Use
Customers are responsible for providing accurate account details, protecting access to their registered email and OTPs, and promptly reporting unauthorized activity. Do not share, sell or transfer an account or purchased access. We may temporarily restrict access where reasonably necessary to prevent fraud, misuse, copyright infringement or security threats, while allowing customers an appropriate opportunity to contact support. We will not penalize a customer merely for raising a genuine payment dispute or exercising legal consumer rights.
8. Prohibited Conduct and Anti-Piracy
Except where permitted by applicable law or a written licence, users must not screen-record, scrape, bulk-copy, extract, upload, share or redistribute purchased works or audio recordings; remove rights-management notices; circumvent technical access controls; provide unauthorized public performances or broadcasts; or resell platform access. We may investigate alleged misuse, preserve relevant transaction evidence, and take proportionate measures consistent with applicable law. Alleged infringement can be reported using the contact details below.
9. Cancellations, Refunds and Failed Transactions
Because digital content may become available immediately after purchase, change-of-mind cancellations may be restricted once access begins, to the extent permitted by applicable law. However, this does not limit any statutory consumer remedy. Refunds or other remedies may be available for duplicate charges, non-delivery, materially defective or inaccessible content, incorrect fulfilment, or other circumstances required under law. To request assistance, email hello@villzerbooks.com with your registered email, order ID, payment reference and a description of the issue. We will review requests fairly and process approved refunds to the original payment method where supported, subject to payment-provider processing times. See our Refund & Cancellation Policy at https://www.villzerbooks.com/refund; if that policy conflicts with applicable law, the law prevails.
10. Copyright Complaints and Takedown Requests
An author, publisher, narrator, producer, or other rights holder who believes content has been listed without authorization may contact hello@villzerbooks.com with the title, work or recording in question, a description of the claimed rights, relevant supporting information, and contact details. We may request verification, temporarily restrict a listing while reviewing a credible complaint, and remove or restore content based on the information available and applicable law. A complaint does not automatically establish infringement, and we will not knowingly publish material in violation of a valid rights determination.
11. Privacy and Communications
Our Privacy Policy at https://www.villzerbooks.com/privacy explains the personal information processed in connection with account authentication, transactions, reader and player functionality, customer support and legal compliance. We may send necessary transactional communications concerning login, payments, fulfilment, changes to access, complaints or security. Marketing communications, if any, will be subject to applicable consent and opt-out requirements.
12. Availability, Technical Issues and Service Changes
We seek to provide reliable access but temporary interruptions can occur due to maintenance, software faults, third-party outages or network conditions. Customers should use a compatible device, up-to-date browser and reliable internet connection unless offline access is expressly provided for a title. We may improve or change features, but material changes must not retrospectively deprive existing customers of paid-for rights without appropriate remedies under applicable law.
13. Customer Support and Grievance Redressal
For order issues, access problems, payments, refunds or rights-related concerns, contact hello@villzerbooks.com or +91 80056 25424. Consumer grievances may be submitted to this support channel for escalation to the Company’s designated grievance-handling representative. We will acknowledge consumer complaints within 48 hours and aim to resolve them within one month of receipt, subject to applicable law. The Company must additionally publish the appointed Grievance Officer’s full name and designation on the platform.
14. Changes to Terms, Applicable Law and Disputes
We may revise these Terms to reflect service, legal or operational changes. The updated version will state its effective date. Changes will not retroactively remove statutory consumer rights or paid benefits without lawful basis. These Terms are governed by the laws of India. Disputes may be brought before courts or consumer authorities having jurisdiction under applicable law; nothing here excludes a consumer’s mandatory legal remedies.
15. Company and Contact Details
Legal entity: Villzer Online Solutions Private Limited. CIN: U47912MP2021PTC056555. Website: https://www.villzerbooks.com/. Registered office (as shown in the MCA Company Master Data dated 2 November 2026): Care of Madanlal S/o Bherulal, Village Bajkhedi, Mandsaur, Madhya Pradesh, India – 458558. Operating/contact office (as shown on VillzerBooks and its ISBN application): Office No. T1-112A, NX-One, Techzone IV, Greater Noida West, Gautam Buddha Nagar, Uttar Pradesh – 201009. Customer support: hello@villzerbooks.com; +91 80056 25424.
These Terms should be read alongside our Privacy Policy and Refund & Cancellation Policy.