Refund & Return Policy

1. General Policy Overview

At VillzerBooks, operated by Villzer Online Solutions Private Limited ("Company", "we", "us", "our"), we are committed to delivering high-quality digital reading content. Because eBooks and digital downloads on villzerbooks.com are instantly delivered and irrevocable once accessed, we operate under a strict "All Sales Final" baseline policy. By purchasing, downloading, or accessing any digital product from our platform, you agree to the terms outlined in this policy.

2. Non-Refundable Circumstances

To protect our intellectual property, authors, and prevent unauthorized digital distribution, refunds, credits, or exchanges will not be granted under the following circumstances:

• Change of Mind: You purchased an eBook but decided you no longer want or need it after checkout.
• Device Incompatibility: You are unable to access the file because your e-reader, browser, or device lacks standard HTML5/PDF/EPUB support. Please check our Help & FAQ page prior to purchase to ensure device compatibility.
• Accidental Purchase: You or someone with access to your account purchased an eBook by mistake, and the digital title has already been accessed or read.
• Subjective Content Disappointment: The content of the eBook did not meet your personal expectations, preferences, or subjective reading tastes.

3. Exceptions and Eligible Refunds

We recognize that technical anomalies occasionally happen. We will gladly issue a full refund, or provide a replacement digital file, under the following strictly limited conditions:

• Corrupted or Defective Files: The digital file is critically flawed, corrupted, or missing text rendering, making it unreadable, and our technical support cannot resolve it within 7 days.
• Duplicate Purchases: You accidentally purchased the exact same eBook title more than once within a 24-hour period (provided the duplicate copy has not been read).
• Non-Delivery Failure: You purchased an eBook, but our system failed to grant access to your account library, and our support team is unable to resolve delivery within 48 hours.

4. How to Request a Refund

If you believe you meet the criteria for an eligible exception, you must submit a formal request within 7 calendar days of your original purchase date.

Please email our support resolution team at hello@villzerbooks.com with the following details:

• Your Full Name and the email address associated with your account.
• Your Order Number or Transaction ID.
• A detailed explanation of the issue (including screenshots of any error message).

Our resolution team will review your request and respond within 2 to 3 business days. Approved refunds will be processed back to your original payment method (Credit/Debit Card, UPI, Stripe, or Razorpay) within 5 to 7 business days.

5. Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute with your bank or credit card company without contacting our support team first, your account and library access on VillzerBooks may be permanently suspended. We reserve the right to dispute fraudulent chargebacks using our digital streaming delivery logs and timestamped IP audit records.

6. Changes to This Policy & Corporate Address

We reserve the right to modify or update this refund policy at any time. Any changes will be posted directly on this page with an updated revision date.